I have a test shard. Use it often. It's actually an up to date copy of my live shard (I copy it once a week, mainly to test new scripts. Damnit, if yer gonna test, test it RIGHT!).
BUT, what I DON'T want is for my players to be able to see things/do things on the test shard they're not ready for on the live shard (IE: Know where special loot is, or where a certain creature spawns).
Besides, I'd say 90% of all the bugs/problems I've found have been from my players on the live shard. My player char has found maybe 10%.
If I am so busy bug hunting on the test shard, I would EASILLY miss bugs on the live shard for just not BEING there to see it.
Let's face it, if you, the admin, see the problem as it happens yourself, it's a lot easier to track down and fix.
If you're going off of what a player says (who doesn't know the ins and outs of the server) you could spend a week trying to reproduce something that would take 2 seconds (Coloured Armour bug, for example).
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