what are you using to connect with?
what osi patch are you riunning?
what osi patch is server running?
possible soutions:
if just using UO and changing the config file to connect - use rice to modify the client or use a method below
osi patch above 5.0.65 and UOG (and below 6.0) - does not work - switch to connect UO
osi patch at 5.0.65 or lower and using connect uo - patch to 5.0.65 to 5.0.91
patches above 6.0+ and shard that is pre 6.0 patching - incompatable more than likely
using just razor - make sure encrytion removal is turned on
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