Troubleshooting PlayUO

[krrios]

This post contains a list of common problems and how to resolve them. If you're still having trouble, or your problem isn't on here, make a post and we'll take a look.

• If you crash immediately after selecting your character and receive the following error:
  
  

  System.ApplicationException: Unable to create Direct3D device. ---> Error in the application.
  -2005530516 (D3DERR_INVALIDCALL)
  at Microsoft.DirectX.Direct3D.Device..ctor(Int32 adapter, DeviceType deviceType, Control renderWindow, CreateFlags behaviorFlags, PresentParameters[] presentationParameters)
  at PlayUO.Engine.InitDX()

  • In Windows, go to Start | Run
  • Open: dxdiag
  • Select the Display tab
  • Note the Device Name and Driver Date.
  • Post on these forums about the problem and include the above information.
  
  
  
• If you are unable to get past the golden Sallos dragon and receive the following error:
  
  

  System.TypeInitializationException: The type initializer for 'PlayUO.Hues' threw an exception. ---> System.TypeInitializationException: The type initializer for 'DefaultHue' threw an exception. ---> System.IO.FileNotFoundException: Could not load file or assembly 'Microsoft.DirectX.Direct3DX, Version=1.0.2911.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.
  File name: 'Microsoft.DirectX.Direct3DX, Version=1.0.2911.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'
     at PlayUO.ShaderData..ctor(String pixelShaderPath, Texture dataSurface, TextureTransparency transparency)
     at PlayUO.Hues.DefaultHue..cctor()

  • Download mdxredist.zip
  • Extract
  • Install DXSETUP.exe
  
  
  
• If you are able to log in but nothing is hued.
  
  
  • This occurs on old video cards which do not support pixel shader model 2.0. You should receive an ingame message to this effect.
  • There is no resolution to this issue other than buying a new video card.
  
  
  
• You crash occasionally when entering or leaving guarded areas, dungeons, or other regions. The error error is similar to:
  
  

  System.Runtime.InteropServices.SEHException: External component has thrown an exception.
     at CreateWindowExW(UInt32 , UInt16* , UInt16* , UInt32 , Int32 , Int32 , Int32 , Int32 , HWND__* , HMENU__* , HINSTANCE__* , Void* )
     at Microsoft.DirectX.AudioVideoPlayback.Audio.CreateCoverWindow()
     at Microsoft.DirectX.AudioVideoPlayback.Audio..ctor(String fileName)
     at PlayUO.Music.Play(String fileName)

  • This is an error in the music subsystem. I'm still looking into why this happens for some people.
  • As a workaround, you should be able to disable music entirely using the client command ". music off", or by editing config.xml directly.