NewEgg Has Crap Customer Service...

[Macil]

I have been calling about the camera I ordered from NewEgg (which I posted about in another thread) all day because they failed to overnight air it like I was promised. Well, I decided to give up on their phone customer support because they sucked (as noted below), and this is what their live chat support had to say about the phone customer support...

Pointless thread other than that, I just thought someone may find it funny the rep said this...

Paul: Someone actually just hung up on me a moment ago.

Paul: And I think its getting ridiculous.

Lan: I do apologize you were hung up on it. That is not procedure we normally follow.



Here I thought being hung up on was a NORMAL procedure... Thank god this guy took it upon himself to let me know this wasn't the case...

Okay, I'm done here. Heh.

[mordero]

Sucks for you. I've never had a problem with NewEgg.

[Macil]

Originally Posted by mordero

Sucks for you. I've never had a problem with NewEgg.

Yeah, well they've managed to fudge up two out of two orders for me so far. Way to go NewEgg. Aside from their prices, I don't see anything else keeping me from coming back in the future.

[mordero]

You seriously must have bad luck. Ive been using NewEgg for years and never had a single problem. What exactly went wrong for you that you had to contact customer service multiple times?

[J MaNN]

Yea I have never had any problems with newegg. Sucks to be you i guess.

[HellRazor]

I've had pretty good luck with them too.

[Vorspire]

You think NewEgg is bad, try Play.com

[J MaNN]

Yay for awesome newegg deals-

Newegg.com -Shell Shocker

[Macil]

Originally Posted by mordero

You seriously must have bad luck. Ive been using NewEgg for years and never had a single problem. What exactly went wrong for you that you had to contact customer service multiple times?

Oy, it was a terrible mess. I really was hoping to have the camera shipped out today so I could expect to get it before the weekend, so I called up to ask for a tracking number to monitor it. They said there was conflicts because my bank didn't have my ship to address (since it was different than the bill to address). So I had to call my bank's credit card service to set that up, call back NewEgg only to find out some air head at NewEgg insisted my bank needed my SAME phone number on the bill to to be recognized by the bank on the ship to...

So I had to call my bank back AGAIN to tell them that (which the bank thought was ridiculous as I did), called New Egg back only to tell them I had to wait an hour for verification. Which I did. Keep in mind you only get until 12:30 PST to do this or your SOL for the day. So I called back every hour or so to make sure everything was running smoothly, each time being assured it'd get out today.

Needless to say it didn't even get verified until like 11:30 AM my time (eastern), and it didn't get shipped come 12:30 their time. So I called them up and asked them what was up, because if it wasn't going to be shipped today, they could have at least let me know so I could have put it down for over night air, which I hadn't done because I was hoping the rush processing might be the cheaper way to go for now. But now that I'm at this point, I'm beyond being able to change it now and I was stuck with normal 3 day shipping.

SO! I got home from work and called them up to crab at them that they could have told me earlier so I could have changed it, and wanted to talk to a manager to see if there was something they could do to help me out since I really was hoping to get the camera before the weekend. And instead of helping, the wench hung up on me. So I went to live chat support.

In closing, the guy from the chat support claims hes going to waive my overnight air fee (and indeed change my order to overnight air) for tomorrow, so hopefully I WILL get it by the weekend.

So, to sum it up. I'm just disappointed I called 2309847230948230948 times today to make completely certain it shipped today, only to find out it didn't and that nobody can do anything to help and that NewEgg has no corporate number to call to fix my satisfaction, heh.

But I did learn that hanging up on customers is not standard procedure. So I guess I came out of it with something...

[bzk90]

little disappointed in newegg right now...I ordered a converter cable (sata to ata to usb) with 2day air and it is supposed to arrive tomorrow (ordered Wednesday)

[Ronin Warrior]

well, in all honesty, what seems upsetting or minute to some, is actually a big deal, it could save people from getting fraudulent charges on their account, or even their identity stolen, when i paid for my stuff with paypal, my stuff wasnt the same (phone number) so i had to change it aswell before they would ship it out....

as for the shipping thing, that sometimes isnt their fault, but the banks fault, now this probably isnt the case, but as your aware, all orders made are verified by the bank ( if they are a GOOD bank) and if they arent, its normally cause the bank screws up or is being cautious.

tho the customer support for newegg is shit, ive had to deal with them a couple times myself, and the phone call ended with my saying some very hurtful words to the rep.

but, it seems newegg is getting a little shitty lately, possibly due to the many orders put in, but who knows

[Arkad]

So how long does this mean I will need to wait for my crotch shots?

[o0_Sithid_0o]

Delivery date also depends on time of day, NewEgg stops processing orders after a certain time of day. It took me 5 days( paid for 3 day shipping ) to get my computer stuffs because of this.

You could also try checking the tracking info they give you and possibly calling the company thats shipping it( FedEX/UPS ).

I really hope you didnt go with the UPS 1 day overnight.

[Edit]
Honestly though, NewEgg delivered within 3 processing days( I ordered after like 5pm on a friday, my order wasnt processed until monday, I had my stuffs wendsday ).
I do find it funny though that the money from my account was removed on friday like 5min after I placed my order. If they are gonna process payment that day, they should process shipping.

[Ajax]

thanks for the heads-up

[mordero]

Originally Posted by o0_Sithid_0o

I do find it funny though that the money from my account was removed on friday like 5min after I placed my order. If they are gonna process payment that day, they should process shipping.

Why? The payment process is automatic while the shipping process isn't.

[Macil]

Their warehouse shipping hours end after 12:30 PM PST as far as I know.

Had I not called 6 zillion times, theres no way I would have gotten my camera this week (I received it in yesterday by the way - it works great ). I do believe any delays in shipping I personally experienced could have possibly been from rush orders over the holiday weekend.

Its just a thought. Aggravating none the less, but I guess its possible.

[J MaNN]

Originally Posted by Macil

(I received it in yesterday by the way - it works great )

I was in yesterday.

[4RK3TYP3]

Yeah, I hate their customer service, I only deal with RMA forms when needed and that's it (seems to work out better anyway). Otherwise I typically get pissed at the first person I talk to and escalate to a supervisor