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I've never had problems with Windows XP - Vista - or 7, but notice that when you open 2 or more clients with razor it say:
"Running two instances of Ultima Online at once is an UNSUPPORTED feature. This will not work correctly on some systems, and is not supported by Mythic Tech Support. Proceed?"
So maybe your friend its using one of those un-lucky "systems".
He can also check (if hes using Win vista or 7) that he's running it as admininstrator (right click on the icon and run it as admin or just check it in properties) alot of programs crash and give errors because of that .