Troubleshooting PlayUO
This post contains a list of common problems and how to resolve them. If you're still having trouble, or your problem isn't on here, make a post and we'll take a look.
This post contains a list of common problems and how to resolve them. If you're still having trouble, or your problem isn't on here, make a post and we'll take a look.
- If you crash immediately after selecting your character and receive the following error:
Code:System.ApplicationException: Unable to create Direct3D device. ---> Error in the application. -2005530516 (D3DERR_INVALIDCALL) at Microsoft.DirectX.Direct3D.Device..ctor(Int32 adapter, DeviceType deviceType, Control renderWindow, CreateFlags behaviorFlags, PresentParameters[] presentationParameters) at PlayUO.Engine.InitDX()
- In Windows, go to Start | Run
- Open: dxdiag
- Select the Display tab
- Note the Device Name and Driver Date.
- Post on these forums about the problem and include the above information.
- If you are unable to get past the golden Sallos dragon and receive the following error:
Code:System.TypeInitializationException: The type initializer for 'PlayUO.Hues' threw an exception. ---> System.TypeInitializationException: The type initializer for 'DefaultHue' threw an exception. ---> System.IO.FileNotFoundException: Could not load file or assembly 'Microsoft.DirectX.Direct3DX, Version=1.0.2911.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified. File name: 'Microsoft.DirectX.Direct3DX, Version=1.0.2911.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' at PlayUO.ShaderData..ctor(String pixelShaderPath, Texture dataSurface, TextureTransparency transparency) at PlayUO.Hues.DefaultHue..cctor()
- Download mdxredist.zip
- Extract
- Install DXSETUP.exe
- If you are able to log in but nothing is hued.
- This occurs on old video cards which do not support pixel shader model 2.0. You should receive an ingame message to this effect.
- There is no resolution to this issue other than buying a new video card.
- You crash occasionally when entering or leaving guarded areas, dungeons, or other regions. The error error is similar to:
Code:System.Runtime.InteropServices.SEHException: External component has thrown an exception. at CreateWindowExW(UInt32 , UInt16* , UInt16* , UInt32 , Int32 , Int32 , Int32 , Int32 , HWND__* , HMENU__* , HINSTANCE__* , Void* ) at Microsoft.DirectX.AudioVideoPlayback.Audio.CreateCoverWindow() at Microsoft.DirectX.AudioVideoPlayback.Audio..ctor(String fileName) at PlayUO.Music.Play(String fileName)
- This is an error in the music subsystem. I'm still looking into why this happens for some people.
- As a workaround, you should be able to disable music entirely using the client command ". music off", or by editing config.xml directly.